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Frequently asked Questions

General

1. Click on the Order Now button and fill out our online order form or Fill out our online order form on our order page and complete the payment process. You can also order after Sign Up on our website.

2. Once the payment process is complete, you will receive an email confirmation from us. Please note Order Number given in this receipt and include it in your shipment to us.

3. That's it! You're done! We handle the rest! Once we scan your books, magazines, documents, photo etc., we will send an email confirmation with your download links.

A. Our address and sending instructions below.

Address:
41/B, Diamond Harbour Road,
Opposite Sony Centre,
Kolkata 700027, West Bengal, India

How to Send:
All shipping and handling (including cost) to be the responsibility of Customer. On your envelope or box, please write your order number clearly so that we can identify. Make sure to mention Order Detail with order number in your shipment.

A. Feel free to drop off your books at our office reception. Please make a reservation through our website first. Our office hours are 10 AM – 5 PM, Monday to Saturday.
Please clearly label the box with the name and address of OneRupeerScan, Order Number and also have your name and address on it.

A. Absolutely. Just be sure to select the "International Return Shipping" option on our order form (in the "Other Options" drop-down menu) if you are ordering Non-Destructive or the DVD option). This fee is to cover the packing, shipping, and processing costs of the return. Please also be sure your shipment to us is pre-paid by the customer.

A. In furure we will provide online payment through our secure payment gateway at My Account of onerupeescan web site.

Now you can make Cash Deposits and Bank Transfers to the following account:

ICICI BANK
Benificiary Name: One Rupee Scan
A/C No: 031705500196
Branch: New Alipore Branch, Kolkata
IFSC Code: ICIC0000317

Transaction Fees & Payment Instructions
Funds credited to your account are subject to transaction fees charged by intermediary banks.
Our Billing Team can take upto 48 hours to update your Support Ticket with the status of your Transaction.

A. Yes, you will receive a confirmation email from onerupeescan.com. Please check the spam folder and exclude onerupeescan.com from your blacklist in case you don't see any email. The first email will be an automated email instantly after completing the "order".

A. If you want to request "return" option, please purchase a return option (Rs.100/-) at the time of order. After we receive your package and scan, we will notify and invoice you the postage fee to return your material. Once we recognize that payment, we will send out the package back to you.

A. Yes, after scanning you can collect your books, magazines, documents, photos etc. from OneRupeeScan office. OneRupeeScan will not charge return process fee (Rs. 100/-) if you collect your originals from our office. Please indicate this during order process at the time of selection of return option.

A. About 5-9 business days, depending on size of order and options selected. To see a listed of our estimated lead times of various size orders, please see our list of estimated lead times page.

A. Before sending package: We will fully refund.
After package arrival, before cutting paper:
We will fully refund if a user doesn't require a return of packages. If package return is requested, we will subtract Rs.100/- return process fee and postage fee from original charge amount and refund the remaining.

After package arrival, after scanning process:
All the works has been done at this point. Cancellation is not accepted and we cannot refund at all.

Books

A. Book will be scanned at 300dpi resolution in color as Default. If you want us to scan with higher resolution of 600dpi, please select High Quality Scanning Option. You can select Black&White, Gray Scale and Full Color for 600dpi.

A. The format will be in PDF.

A. Yes, your book will be scanned as an image file in PDF format. All the graphics, images, tables, diagram and equations will be maintained.

A. Although we cannot make guarantees on behalf of mail carriers, we can say that in all our years of business, the occurrence of lost or damaged packages have been negligable (less than 0.05% of shipped packages). If the books are packaged well, there should be no concern at all.

A. Yes, we return the books on Non-Destructive Book Scanning Option with a return process fee of Rs.100/-. We will notify and invoice you the postage fee to return your material. Once we recognize that payment, we will send out the package back to you.

A. In Destructive Book Scanning Option, we will cut the spine of the book and scan. Your book will not be returned. The books would be shred and recycled after scanning.

A. In Non-Destructive Book Scanning Option, We will scan your book without cutting the spine of the book. Your book will be returned after scanning as per return process. Please select Non-destructive book scanning when you want your books to be returned at the time of order.

A. If the customer is undecided, we typically will recommend the Destructive service, as it is usually faster and comes out looking a little "cleaner" than Non-Destructive. We advise that you only choose Non-Destructive if you need the books returned in their original condition (such as rare out-of-print books for example).

A. OCR stands for Optical Character Recognition. It is the process by which we convert your physical books into an editable text-based file format such as Word, TXT, HTML, etc. (Please note, PDF files are image-based, and thus do not depend on OCR accuracy. However, the PDF files will contain an OCR text layer behind the images to make the text searchable and selectable).

A. We will try our best but it is not 100%. Due to the limitations of OCR technology today, it should also be assumed that some editing/proofing will be required for customers who intend to publish their works (although our OCR tends to be extremely accurate). If you want High Quality OCR, please select High Quality option, this would be much better than standard OCR option.

A. Most books in circulation today should scan without a problem, with a few limitations to each (see below). If you feel your book may pose a potential scanning problem, please contact us first before ordering, so that we can review the request.

Limitations of our Destructive scanning option:
Minimum inner margin of 1/4". Maximum page size 8.5"W x 14"H.
Hardcovers/dust jackets cannot be scanned without additional fee.

Limitations of our Non-Destructive scanning option:
Minimum inner margin 1/2". Maximum page size 11.7"W x 16.5"H.
Maximum book thickness of 1.5".

A. Please contact to Customer Support about the large volume order. In order to maintain our low price with R1, we should control our operation capacity, so we will treat it as a separate order and consider the turn around and price per set.

Contact to support@onerupeescan.com or through your My Account.

Magazine

A. Magazines will be scanned at 300dpi resolution in color as Default. If you want us to scan with higher resolution of 600dpi, please select High Quality Scanning Option. You can select Black&White, Gray Scale and Full Color for 600dpi.

A. The format will be in PDF.

A. Most magazines will be scanned without a problem, with a few limitations to each (see below). If you feel your magazine may pose a potential scanning problem, please contact us first before ordering, so that we can review the request.

Limitations of Magazine scan:
       Minimum inner margin 1/2"(1 or 2 inches). Maximum page size 11.7"W x 16.5"H.
       Maximum magazine thickness of 1.5"(1.5 inches).

Documents

A. Documents will be scanned at 300dpi resolution in color as Default. If you want us to scan with higher resolution of 600dpi, please select High Quality Scanning Option. You can select Black&White, Gray Scale and Full Color for 600dpi.

A. The format will be in PDF.

A. the documents will NOT be accepted if staples, sticky notes or any other removable objects are attached to media. Also, all sheets must be unfolded.

Business Cards

A. Business Cards will be scanned at 300dpi resolution in color as Default. If you want us to scan with higher resolution of 600dpi, please select High Quality Scanning Option. You can select Black&White, Gray Scale and Full Color for 600dpi.

A. The format will be in JPEG.

Photo

A. The photo scan quality is 600dpi. We believe this is the best quality for the price. The price is Rs.5/- per photo. All photographs must be removed from a photo album or the photo book. Some large size photographs may not be accepted. Please package so that your photos will not get bent or wet.

The original photos will NOT be returned after scanned unless specifically requested to be returned which will be subject to a return process fee of Rs.100/-. Return process fee and actual shipping cost to be borne by the customer.

A. The format will be in JPEG.

Greeting Cards

A. Any greeting cards with "frills" or "pop-ups" will NOT be accepted.

A. The greeting card scan quality is 600dpi. We believe this is the best quality for the price. The price is Rs.10/- per greeting card.

A. The format will be in JPEG.